Q1: Can I choose the carrier that delivers my order?
CornBorn uses a variety of carriers and will choose the most appropriate delivery method. It is not possible to pre-select a specific carrier when orders are placed.
Q2: Does my expedited shipping option (Priority, Expedited, etc.) ensure my order will be shipped out the same day it is placed?
Unfortunately it does not. All orders are usually processed and shipped within our 1-2 business day processing timeframe, regardless of the shipping option selected. Although we do our best to ship out all orders the same day they are placed, we cannot fully guarantee same day shipping on any order. Delivery day estimates must include our 1-2 business day processing time PLUS the time associated with the shipping option selected during checkout.
Q3: Why was my order sent in multiple packages when it all could have fit in one box?
The most common reason why multiple boxes are used for a single order is that your order may have shipped from multiple warehouse locations. If items are stocked in different warehouses, they cannot be boxed together.
Q4: What should I do if an item is missing from my order?
First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, please check the packing material for small items. Please contact us at firstname.lastname@example.org if you're unable to locate an item.
Q5: Does CornBorn deliver to P.O. Boxes?
Yes, we ship to all USPS-validated addresses including post office boxes.
Q6: Does CornBorn ship internationally?
We currently ship to locations within the United States (including Hawaii & Alaska) only.
Q7: How do I get my tracking number?
The tracking numbers for each day's shipped orders are automatically emailed to you. Alternatively, you can check your order status by logging into your online CornBorn account.
Q8: My tracking number is not working. What should I do?
Carriers may need up to 24 hours before assigned tracking numbers become active and begin to update.
Q9: Is it possible to request that the carrier hold my package(s)? Can I have a package re-routed to a different address?
In order to protect our customers from fraud, packages cannot be held or re-routed after shipment.